Terms and Conditions
Our terms and conditions outline the rules and regulations governing the use of our tour agency services. By booking a tour with us, you agree to abide by these terms, which cover important aspects such as booking confirmation, payment, cancellation policies, health and safety guidelines, liability, and more. Please read these terms carefully before booking to ensure a smooth and enjoyable experience with our agency.
Booking Confirmation
All bookings are subject to availability and confirmation by ZOUCOLE. Upon receipt of your booking request, we will confirm availability and provide you with a booking confirmation via email.
Payment
Payment for bookings must be made at the time of booking, unless otherwise specified. Accepted forms of payment include credit/debit cards and bank transfers. Prices are quoted in CHF and are inclusive of all applicable taxes and fees.
Cancellation Policy
Cancellations made 6 Weeks or more before the scheduled departure date are eligible for a full refund. Cancellations made within less than 6 Weeks of the scheduled departure date are subject to a cancellation fee of 30% of the total booking cost.
Cancellations made within 4 Weeks or less of the scheduled departure date are subject to a cancellation fee of 50% of the total booking cost.
No refunds will be issued from for cancellations made 2 weeks or less before the scheduled departure date.
Changes and Amendments
Changes or amendments to bookings may be made subject to availability and approval by Zoucole Additional charges may apply for changes or amendments to bookings.
Travel Insurance
We strongly recommend that all customers purchase travel insurance to protect against unforeseen circumstances, including trip cancellations, medical emergencies, and lost or damaged luggage.
Health and Safety
Participants are responsible for ensuring that they are in good health and physical condition to participate in the activities included in the tour. ZOUCOLE reserves the right to refuse participation to any individual
Liability
ZOUCOLE acts only as an agent for the various independent suppliers that provide transportation, accommodations, and other services related to the tour. We assume no liability for any loss, injury, or damage sustained by participants during the tour.
Force Majeure
ZOUCOLE shall not be liable for any failure or delay in performance resulting from acts beyond our control, including but not limited to natural disasters, strikes, or government regulations.
Governing Law
These terms and conditions shall be governed by and construed in accordance with the laws of MOROCCO without regard to its conflict of law provisions.
Acceptance of Terms
By booking a tour with ZOUCOLE, you acknowledge that you have read, understood, and agree to abide by these terms and conditions.